Appointments

Telephone: 01268 663140 Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

• use your NHS account (through the NHS website or NHS App) 
• use our online system - if you would like to use this service please ask receptionists next time you visit.
• phone us on 01268 663 140, Monday to Friday from 8am
• visit the surgery and speak with a care navigator, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most health professional to help you.

The medical centre is the best place for us to see anyone however, sometimes we may need to see you at home.

Every request for a home visit will be assessed by a doctor. We allocate time for visits each day but concentrate on providing surgery consultations so that more people can be seen throughout the day.

In return we ask you to:

• Ensure that requests for home visits are done first thing in the morning, preferably before 10am.
• Not to request a home visit unless the patient is too ill to be brought to the surgery.

This service is provided by the West Basildon PCN clinicians.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

The surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be required.

This impartial observer will be a Practice Nurse or Health Care Assistant or a member of the reception team who has undergone certificated training, who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If an appropriate chaperone is unavailable at the time of you consultation then your examination may be rescheduled for another time.

You are free to decline any examination or choose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

The role of a Chaperone:

• Maintains professional boundaries during intimate examinations.
• Acknowledges the patients vulnerability.
• Provides emotional comfort and reassurance.
• Assists in the examination.
• Assists with undressing the patients, if required.