Appointments

To book an appointment with a clinician please telephone the surgery on 01268 663140. Phone lines are open from 8am. Our telephones lines can get very busy especially between 8.00am to 9.00am each morning when patients are trying to get an urgent appointment. If lines are busy you have the option for a “call back” and you will not lose your place in the queue.

For non-urgent matters you can send an online request via PATCHS. Available 8am to 6.00pm, Monday to Friday

You can also use our online appointment system

Routine pre-bookable appointments with any GP are available to book up to 2 weeks in advance. For continuity of care, the Practice advises patients to consult with their usual GP. 

At times of high demand, there may be a wait of one week or more for an appointment for a particular doctor. The doctors will try to see urgent cases on the same day, however this will not be a GP of choice, it will be the duty GP.

(Urgent appointments are not for Repeat Prescriptions, Fitness for work certificates or for signing forms).

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

The medical centre is the best place for us to see anyone however, sometimes we may need to see you at home.

Every request for a home visit will be assessed by a doctor. We allocate time for visits each day but concentrate on providing surgery consultations so that more people can be seen throughout the day.

In return we ask you to:

• Ensure that requests for home visits are done first thing in the morning, preferably before 10am.
• Not to request a home visit unless the patient is too ill to be brought to the surgery.

This service is provided by the West Basildon PCN clinicians.

The surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be required.

This impartial observer will be a Practice Nurse or Health Care Assistant or a member of the reception team who has undergone certificated training, who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If an appropriate chaperone is unavailable at the time of you consultation then your examination may be rescheduled for another time.

You are free to decline any examination or choose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

The role of a Chaperone:

• Maintains professional boundaries during intimate examinations.
• Acknowledges the patients vulnerability.
• Provides emotional comfort and reassurance.
• Assists in the examination.
• Assists with undressing the patients, if required.

Out of hours appointments are available from 6.30pm to 8.00pm every weekday evening and on Saturday 9.00am to 5.00pm. An out-of-hours appointment might not be at your regular GP surgery, these will be held within local practices and can be booked by contacting reception. You will be informed of the location when you book the appointment. 

Orsett Hospital
Rowley Road
Orsett
Grays
Essex
RM16 3EU

When to visit the Minor Injuries Unit:

• Minor head injuries with no loss of consciousness
• Fractures between shoulder to fingers and knee to toes
• Minor burns and scalds
• Foreign bodies in eyes
• Bites and Stings
• Sprains and strains
• Animal and human bites
• Foreign bodies, ear, nose, throat, skin
• Chest injury without difficulty to breathing
• Facial injuries
• Firework injuries
• Mouth injuries
• Neck injuries
• Minor road collisions
• Lacerations

Children under 7 need to go to A&E.

Xray is only open until 4pm. After this time go to A&E.