Repeat prescriptions are for regular, long term medications.
The Practice do not accept prescription requests via the telephone.
Patients may order their repeat prescriptions by:
- Delivering the counterfoil to the surgery and placing it in the prescription box allocated on the right hand side outside the front door.
- Online using this link SystemOnline - please ask reception staff if you do not have online access
- Request via your local pharmacy
- Through the NHS App
We require 48 hours to action your medication request.
Please request your medication at least 5 days before you are due to run out. If you request your medication after midday, please allow another working day before collecting your prescription from the pharmacy.
If medications are requested more than 7 days early, the request will be rejected so please only order 7 days in advance. This is per our repeat prescribing policy and current NHSE advice in order to maintain national stocks of medications for the whole population.
Please do not request paracetamol on prescription if you don't normally have it.
We insist you can now nominate any pharmacy for your prescriptions to be sent to electronically instead of having to collect your prescription from your GP (once ordered).
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
Run out or just about to run out of medication requests
Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. ‘Urgent’ requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the doctor. These will be submitted to the Doctor who may only issue a 7 day supply of urgently needed medication. A record is kept of such requests. Medication that is not clinical urgent may still be subject to the 48 hours waiting period.
If you forget to request a repeat prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.