Please be aware that the Surgery has a policy of not accepting prescription requests via the telephone. The Surgery does offer the facility to request prescriptions via written request, in person at reception or via online the online requesting facility. For the first instance you will need to attend the Surgery in person with a form of identification to obtain your login details.
Routine - Please request your medication at least 5 days before you are due to run out. It can take the Surgery 2 working days to process your prescription and the Pharmacy another day or longer if items need to be ordered. If you request your medication after midday, please allow another working day before collecting your prescription from the Practice.
Urgent - Urgent prescriptions should be made as early as possible during the day. These will be submitted to the Doctor who may only issue a 7 day supply of urgently needed medication. Medication that is not clinical urgent may still be subject to the 48 hours waiting period. Please contact the Surgery via the main telephone number to after 6pm if you have not already heard of the outcome of your urgent request.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. This is to help identify any medication on your record that you may no longer taking and to also ensure that the medication you are taking is suitable at that time.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. It is the clinicians legal responsibility to ensure that patients medication is reviewed. Should patients continue to ignore requests by the Practice for medication reviews then shorter duration prescriptions may be enforced.